POSITION SUMMARY

The Customer Service Manager oversees and leads a team of Customer Service Representatives and Customer Service Leads who support the Italian business. The ultimate goal in this role is to provide coaching and feedback to our team members in order to promote personal growth and support as we seek to provide an effortless experience for our Customers. As this role supports a diverse group of internal and external customers it requires a fine balance of meeting customer needs and expectations along with company policy and procedures. Our Supervisors represent the voice of the customer for their teams and also serve as a platform to promote the customer experience by creating opportunities to educate, create value through streamlined processes, and serving as a concierge of resources for both our employees and our customers. In addition to being a valued member of the Customer Service Management team, this role works with various stakeholders including Sales, Supply Chain, C&C and Marketing to create an overarching approach to best in class customer service.

KEY RESPONSIBILITIES

• Leads the customer service team in Italy that fully reflects the 4 pillars of the Customer Service Performance Excellence charter founded upon:

  • Key measures in quality, responsiveness, productivity, expenses and customer satisfaction.

  • Promoting and leading behaviors for service excellence.

  • Deploying global hardware and software tools that improve key measures and behaviors.

  • Re-imagining processes through ingenious collaboration to simplify our business for the customer and to continuously improve internal performance.

• Drive global initiatives, such as the customer satisfaction survey program, business continuity plans, customer service excellence training programs. reward and recognition to CS team members.

• Daily organisation of team duties.

• Understands and uses KPIs to drive improvements for both individual customer service representative and team performance.

• Utilises data to Identify training needs, deliver training plans to improve performance

• Maintains personal relationships and contacts with key customers, sales management, supply chain, C&C and Marketing personnel to constantly look for ways to improve service levels. Act as the central contact for business escalation of issues impacting our customers

• To represent the “voice of the customer” during named business projects / new product launches/ new service offerings etc.

• Ensure all new starters are trained effectively, ensuring an induction plan is followed and updated

• Active participation in projects that drive team and customer improvement.

• Reports regularly on progress of all key initiatives to stakeholders.

• Ensuring the customer service department delivers good result through development and coaching of our teams

• Management of local customer service budget

• focused on moving customer service from a cost center to a profit center by contributing to the growth of Diversey and sales revenue

ACADEMIC EDUCATION REQUIRED:

Bachelor / University Degree

REQUIRED KNOWLEDGE:

Strong knowledge of SAP 

Strong English skills, written and verbal.

SKILLS

• Recognized significant accomplishments in previous roles.

• Previous experience managing people.

• Experience of consistently maintaining accuracy whilst working within a highly pressurised environment.

• Proven leadership and time management skills whilst working within a team.

COMPETENCY PROFILE

• Leadership experience with a proven record of success

• A positive passion for leading change

• A passion for developing others through effective coaching to strengthen the organization

• Demonstrated ability to work effectively with other functions and Divisions to develop and achieve common goals

• Ability to motivate everyone to want to do their best

• Solid process management skills.  Understands complex workflows and has the ability to find ways to simplify them.  Knows how to efficiently organize people and activities.

• Good analytical and problem solving skills. 

• Ability to set priorities, create focus.

By joining us as a Field Service Engineer Process Systems and Solutions you will be the face of Emerson in front of our key customers within the Italian national territory.

Reporting to the Service Engineer Coordinator, you will be performing activities required for the installation, commissioning, start-up, warranty service, training and technical support of Emerson Digital Automation Systems (DCS as DeltaV) at customer sites, while following Emersons’ standards of safety and quality.

If you are a field service professional with knowledge of DCS systems and this sounds like an interesting job for you, then join our team in Seregno, Italy!

IN THIS ROLE YOU WILL:

• Perform tasks for system maintenance and performance assessments.
  
• Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems. Will be in contact with Emerson Tech support group in Manila and USA to have more level customer support.
  
• Provide remote (phone, modem and internet) technical support assistance for System users of DeltaV DCS; be ready to be on call on shift basis.
  
• Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations.
  
• Assist in design studies, H/W & S/W upgrades & modifications.
  
• Provide technical support to Sales and proposal team and bring opportunities (CRM LEADs) identified during service job.
  
• Configuring/application management and support.
  
• Execute Control system maintenance tasks and other works (repairs, installations, training etc.) in accordance with SMO guidelines and certifications.
  
• Be able and willing to perform emergency call-out services to provide customers with fast and efficient services.
  
• Execute the requested job in the best way to meet customer’s deadlines and expectations.
  
• Keep workshop/workplace(s) tidy, in order and representative.
  
• Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management.
  
• Tutoring customer training.
  
• Always adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices and to the company’s and customer HSEQ (Safety) standards .
  
• Use effectively Customer Service tools (SMS, Guardian, etc) as well as other internal tools (CRM, INAZ, Clarity, Service App).
  
• Perform his job within a team and collaborating with other departments in a matrix organization as sales, projects, administrative, warehouse.
  

FOR THIS ROLE YOU WILL NEED:

• Degree in an engineering discipline, such as mechanical / electrical, computer science,  or control systems.(Minimum technical College level).
  Relevant experience a from process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.
  
• Strong experience of the DCS application (knowledge of DeltaV DCS is an advantage).
  
• Very good communication and interpersonal skills, along with problem solving skills and ability to work under pressure;
  Fluency in English and Italian – written and spoken.
  
• Knowledge on Information technology (IT) & Networking, Cyber Security, cloud computing, virtualisation, programming software, Operating Systems, Active Directory, Patch Management, Backup and Recovery is an advantage.
  
• Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, Fieldbus, Profibus, etc.).
  
• Extensive travelling to customer site within country as well as abroad (offshore if applicable).
  
• Availability to work non-office hours and perform call-out services, if applicable.
  
• Driving license for car.
  

WHO YOU ARE:

You are customer focused and passionate about making an impact and always act with integrity. You are not afraid to question the status quo by proposing creative solutions to problems.

Our Offer to You

By joining Emerson as a Field Service Engineer Systems you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.

Get to Know Us

Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide. The company generated sales of 78.5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, crossdomain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life.

The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future.

Welcome to a place where your ideas lead to something big. Welcome to Bosch.

As a global partner, Bosch Rexroth supports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge. More than 32,300 employees worldwide work on safe, efficient, intelligent and powerful solutions. For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity. With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants. 

Today you can be part of this world. We are looking for great talents and the next one could be YOU. 

Apply!

WE MOVE. YOU WIN.

Within the Controlling Department of Bosch Rexroth, you will provide support to the analysis and reporting activities for sales controlling department. Furthermore, you will be involved in cost controlling and value-added areas activities, having a view of the entire business of the company on nine different Business Units.

Take on responsibility:

The main activities will be:

• Business Intelligence projects
• Maintenance of current models
• Participation in implementation of new models
• Periodic P&L and KPIs planning; review of KPIs, analysis of deviations and identification of the related corrective actions
• Support and analysis of the main issues related to transfer pricing
• Support to internal stakeholders (Sales, Product management, Production, Supply chain and other staff functions
• Continuous improvement and modernization of the activities and tools related to Controlling

Experience Cooperation & International framework:

You will be actively involved in extending models to other Countries in Bosch Rexroth’s Southern European Region (France, Spain, Greece), and the integration of controlling systems and best practices

Acquire competences and technical skills:

During your internship, you will develop:

• Specific competences regarding main Bosch Group Controlling and Business Intelligence systems (e.i. IBM Cognos TM1, BW Business Warehouse, SAP, Microsoft Power BI);
• Data analysis and data mining skills.

What distinguishes you?

Education: University Degree in Economics

Know-how/Organizational and Personal Skills:

• Advanced user of Excel
• Knowledge of main business intelligence tools (SQL, Power BI)
• Basic knowledge of Controlling
• Good analysis and synthesis skills
• Flexible and proactive attitude
• Good social skills and ability to communicate with different person within the Organization
• Passionate about Controlling

Language: Fluent English and Italian. French or German languages will be a plus

Edge - Division of Eurosearch Consultants - specialized in middle management and professionals research, is searching on behalf of the client company a global leader in the personality assessments market worldwide supporting organisations in the recruitment, retaining, development & management of their human resources for a:

CONSULTANT HR SERVICES

Key responsibilities

Reporting directly to the Managing Director and following the strategic business plan, the candidate will take care of grow client base and business volume rapidly in the Italian market.

• Day to day account management of key account clients in Italy
• Management and execution of small and large sized Hr consultancy jobs with the Company assessment tools
• Providing on line consultancy & training to Clients
• Developing trusted advisor relationship with key accounts
• Regional Business Development by meeting prospects and executing product demo’s
• Assist with high severity requests or issue escalation.
• Preparing, negotiating and closing offers with new and existing clients
• Supporting field sales staff with commercial and product support
• Managing and recording all sales and supporting activities via CRM
• Providing trustworthy assessment feedback and after-sales support
• Assisting clients with the use of the Company system platform
• Liaiseing with UK head office for any assistance needed
• Supporting our marketing operation

Requirements

• Experience as an account manager in Business-to-Business services in the HR field
• Psychology study or Business study background is recommended
• Thorough knowledge of sales and negotiating techniques
• Strong business sense and industry expertise
• HR processes background (in large companies as a preference)
• Experience in customer support
• Solid background with IT systems (Google Suite and online personal assessments)
• Experience as a business trainer
• Fluent Italian and English

Work location: Como

Edge (Division of Eurosearch Consultants), in charge of the recruiting process, guarantees maximum confidentiality and equal employment opportunity to both genders (L. 903/77).

Esprinet è un’azienda multinazionale leader in Italia e Spagna nella distribuzione "business-to-business" di Information Technology e Consumer Electronics a reseller IT, VAR, System Integrator, negozi specializzati, retailer e portali di e-commerce con circa 40.000 rivenditori clienti, oltre 600 brand in portafoglio e 17 Punti Vendita (EspriVillage) sul territorio Nazionale.

La Nostra Vision è quella di semplificare la vita a persone e organizzazioni, ampliando e facilitando la distribuzione e la fruizione della tecnologia. Abbiamo conquistato la leadership puntando sull’innovazione e sulla capacità dei nostri collaboratori di tendere a risultati eccellenti.

Siamo alla ricerca di un/una CATEGORY MANAGER (BU GAMING) _TEMPORARY che, inserito/a all’interno della divisione Marketing, avrà la responsabilità di mantenere e sviluppare le relazioni commerciali con le Centrali Acquisti del canale GDS e sarà dedicato/a ad un'importante Brand nel mondo Gaming.

In particolare, la risorsa si occuperà di:

• Presidiare la relazione costante con i clienti, con l’obiettivo di cogliere nuove opportunità legate alla costante estensione della proposta.
• Gestione e realizzazione del visual display dei vari punti di vendita.
• Indirizzare il Cliente verso soluzioni e servizi Esprinet già esistenti per l’ottimizzazione dei flussi legati alla Supply Chain.
• Gestione del fatturato connesso al conto economico del prodotto o del brand di riferimento.
• Analizzare e raccogliere i fabbisogni del Cliente, indirizzando la richiesta dettagliata nei particolari alla struttura preposta internamente ad Esprinet.
• Mantenere le relazioni interne (con tutte le strutture dell’azienda, ad es. con la struttura web, con la forza vendita, con il magazzino, con l’ufficio acquisti) ed esterne (con il fornitore e con i clienti).
• Gestire e analizzare l’assortimento prodotti e lo stock sui singoli punti di vendita sul territorio nazionale;

• Laurea in Economia/Marketing;
• Comprovata esperienza nel ruolo di almeno 2 anni preferibilmente maturata all’interno di aziende a contatto con il mondo Retail, GDS;
• Ottima conoscenza del pacchetto Office (in particolare di Excel) e buona della lingua inglese.
• Spiccato orientamento al cliente e flessibilità nell’affrontare situazioni non standard;
• Completano il profilo: competenze analitiche, negoziali, relazione e pianificazione.

La sede di lavoro: Vimercate;

Offriamo un contratto a tempo determinato di lunga durata.

ADDETTO VENDITA - ARREDO BAGNO

L’Addetto/a selezionato entrerà a far parte della squadra di negozio e, all’interno del reparto Arredo Bagno, svolgerà le seguenti attività:

·       Accoglie, orienta ed informa il Cliente, aiutandolo nella scelta del prodotto migliore in base alle sue esigenze

·       Concretizza le vendite nel proprio reparto di competenza, in linea con le procedure aziendali, erogando i servizi presenti nel Reparto

·       Organizza e sviluppa in autonomia le attività quotidiiane di gestione e sistemazione del proprio reparto di competenza

·       Collabora con i propri colleghi in ottica di raggiungimento dell'obiettivo economico

COMPETENZE RICHIESTE

·       1/2 anni di esperienza nella progettazione e/o vendita di materiali d'arredo bagno come box doccia, vasche da bagno, sanitari, piastrelle e pavimenti.

·       Completano il profilo conoscenze d'idraulica e termoidraulica. 

·       Diploma Tecnico o Laurea in  Architettura;

·       Conoscenza di tecniche e software per la progettazione;

·       Conoscenza del pacchetto Office;

·       Capacità relazionali e negoziali;

·       Flessibilità, affidabilità e precisione;

·       Attitudine al lavoro di squadra e alla relazione con il pubblico, nell’ottica di un servizio al cliente efficiente e puntuale;

·       Disponibilità al lavoro su turni diurni dal Lunedì alla Domenica.

ALTRE INFORMAZIONI

·       I candidati devono essere in possesso della Patente B

·       Si richiede la disponibilità a brevi trasferte per il periodo di formazione in affiancamento

OBI è un marchio internazionale facente capo a una multinazionale tedesca leader in Europa nel settore della Grande Distribuzione Specializzata (Bricolage, Giardinaggio, Casa, Edilizia) con grandi superfici di Vendita in 11 Nazioni europee. In Italia OBI è presente dai primi anni novanta, conta oggi 57 Punti Vendita di grandi superfici ed è in rapido sviluppo grazie a un ambizioso progetto di espansione a livello nazionale e internazionale. (www.obi-italia.it)

OBI è caratterizzata da un forte orientamento alla persona, con grande attenzione sia al servizio al cliente che allo sviluppo professionale e personale dei collaboratori. Lavorare in OBI significa entrare in un'azienda che offre uno strutturato percorso di formazione in ingresso e che prevede importanti progetti di sviluppo e molteplici percorsi di carriera.

Nell’ottica di un potenziamento dell’organico, il Gruppo è alla ricerca di un/a:

DEVOPS DEVELOPER

La risorsa verrà inserita nel team operante presso un prestigioso cliente e si occuperà di attività di analisi, programmazione e sviluppo nell’ambito di un progetto internazionale.

E' richiesta esperienza nelle attività di sviluppo devops, con particolare riferimento agli strumenti della suite Amazon AWS  e nello sviluppo di servizi REST e gestione di code.

Per ricoprire la posizione si richiede la conoscenza di:

• Gestione Amazon API Gateway
• Amazon SQS (Simple Query Service) o altri sistemi di gestione code
• Elastic Search e/o ELK (Eleastic Search on Kibana)
• Gestione containers Docker
• Gestione AWS CloudFormation
• principali sistemi di Version Control: GitLab/GitHub, Subversion

Ai fini dell’inserimento è necessaria un’ottima conoscenza della lingua Inglese (minimo libello B2) sia parlata che scritta, ottima capacità relazionale e di comunicazione, nonché buone capacità di problem solving.

Sede di lavoro: Milano e Vimercate

Saranno prese in considerazione, altresì, candidature di risorse che risultino appartenenti alle Categorie Protette con percentuale di invalidità superiore al 46%.

I dati saranno trattati e conservati esclusivamente ai fini della presente o di future selezioni, garantendo i diritti di cui all’art. 13 D.lgs 196/03.

Fincons Group, società di IT Business Consulting operante sul mercato nazionale ed internazionale da 35 anni, affianca le aziende come partner strategico per supportare lo sviluppo del business offrendo soluzioni e servizi IT ad aziende leader in diversi settori a livello internazionale: Media, Financial Services, Energy & Utilities, Transportation, Manufacturing e Public Administration.Da sempre attenta alla ricerca di nuovi talenti, alla valorizzazione della persona e del suo sviluppo professionale, Fincons Group si è resa protagonista negli anni di una significativa e costante crescita ed è oggi una multinazionale della consulenza informatica con più di 1.300 dipendenti. Il Gruppo ha cinque sedi in Italia (Milano, Verona, Roma, Bari, Catania), quattro sedi in Svizzera (Küssnacht am Rigi, Berna, Zurigo, Lugano), una sede nel Regno Unito (Londra) e due sedi negli Stati Uniti (New York e Los Angeles