Da oltre trent’anni, il Gruppo Easydata sviluppa e propone software, applicazioni e soluzioni internet-based ad una clientela ampia e fidelizzata, raggiungendo la leadership nel settore della distribuzione industriale. Per la sede di Agrate Brianza, ricerchiamo un
ACCOUNT COMMERCIALE

Dopo un’adeguata formazione il candidato, avvalendosi di strumenti informatici evoluti e con il costante supporto dei responsabili di prodotto, avrà il compito di generare nuove opportunità di business.

Requisiti:

Entusiasmo, empatia, buone capacità di comunicazione e attitudine al lavoro in squadra e per obiettivi sono caratteristiche indispensabili per avere successo nel ruolo. Completa il profilo un’adeguata conoscenza di base dei principali strumenti informatici.

Offriamo:

• Un ambiente professionale dinamico, informale e formativo
• Contratto a tempo determinato  con la finalità di un inserimento a tempo indeterminato
• Un piano retributivo, benefits e incentivi di sicuro interesse 

Fondato nel 1965, il Gruppo Europeo CEDEC è una società di consulenza strategica specializzata nelle imprese familiari. Lavoriamo con gli imprenditori, per aiutarli a raggiungere l'Eccellenza Imprenditoriale. Le nostre competenze e la nostra esperienza sono riconosciute a livello internazionale. Siamo membri di Associazioni Professionali quali ASSOCONSULT in Italia, SYNTECH in Francia, AEC in Spagna.

EX DIRETTORE GENERALE O COMMERCIALE – EX IMPRENDITORE

• 
  Il candidato lavorerà come Analista di Impresa a stretto contatto con gli imprenditori di aziende italiane per realizzare una valutazione accurata della situazione reale dell'impresa.
  · Analizzerà l'organizzazione dell'impresa e le performance di ogni settore di attività.
  · Definirà l'entità delle esigenze e svilupperà piani di azione migliorativi.
• Riporterà al Direttore Analisi e Progetti.

Si richiede:

• Una esperienza significativa (più di 5 anni) in posizioni apicali, imprenditoriali, manageriali in aziende strutturate.
  · Madrelingua Italiana.
  · Risolutezza, curiosità, empatia, con un buon senso comune e un solido livello di cultura generale.
  · Qualità ed esperienze elevate nella gestione delle relazioni dirette con i clienti.
  · Autonomia organizzativa ed operativa, ma con volontà e predisposizione per lavorare in team.
  · Disponibilità a viaggiare all'interno del territorio italiano. La posizione comporta dai 3 ai 4 giorni di trasferta per ogni settimana.
  · Padronanza di utilizzo degli strumenti del Pacchetto Office e abitudine a lavorare con sistemi e programmi informatici per organizzare le attività lavorative.
  

Offriamo:
· Compenso fisso e variabile competitivo, comprensivo di benefits.
· Una formazione sulla metodologia di lavoro con training costante.
· Un forte sostegno umano e tecnico necessari a sviluppare una attività professionale appassionante.
· Un incarico prestigioso all'altezza delle candidature più qualificate e finalizzato all’assunzione a tempo indeterminato.

I candidati ambosessi (D.lgs n. 198/2006) sono invitati a leggere l'informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: https://cedec-group.com/it/politica-di-privacy-e-cookies

SUMMARY OF ROLE

The Field Service Technician will be executing in-house repairs, maintenance at customer’s sites; start up, diagnostic, on call service and preparation before site installation of system gas analyzer (CO,Co2,O2,gascromatograph,etc) and system liquid analyzer (ph., Conductivity, chlorine, etc.)
The Field Service engineer is responsible for executing the scheduled work according to the   Emerson standards of safety and quality.

PRINCIPLE JOB RESPONSIBILITIES

•    Troubleshooting & repairs.
•    Installation and startup.
•    Calibration.
•    Provide technical support to customers.
•    Configuring.
•    Be able and willing to perform emergency call-out services to provide customers with fast and efficient services.
•    Execute the requested job in the best way to meet customer’s deadlines and expectations.
•    Keep workshop/workplace(s) tidy, in order and representative.
•    Communicate issues concerning customer satisfaction or customer requests for Emerson support to the team coordinator.
•    Tutoring customer training.
•    Execute all work (all repairs, installations, training etc.) in accordance with guidelines.
•    Adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
•    Adhere to company’s and customer HSEQ standards at all times.
•    Use effectively Customer Service tools as well as other internal tools (CRM, INAZ, Clarity, Service App).
•    Perform his job within a team and collaborating with other departments in a matrix organization as sales, projects, administrative, warehouse

REQUIRED QUALIFICATIONS AND EXPERIENCE

•    Technical diploma, or higher, in an engineering discipline, such as Analytical measurement, mechanical / electrical, computer science,  or control systems
•    Relevant experience a from process industry such as Pharmaceutical, Chemical, Oil & Gas, Refineries.
•    Good communications skills, fluent Italian and good English.
•    Knowledge and experience on Instrumentation for industrial plant
•    Technical competencies
•    Product Knowledge
•    Availability to work non-office hours and perform call-out services, if applicable.
•    Driving  license for car (class B)

CORE COMPETENCIES (Lominger preferred)

Problem Solving
Functional / Technical Skills
Customer Focus
Ethics & Values
Action Oriented
Composure
Perseverance
Technical Learning
Time Management
Organizing

Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.

By joining us as a Field Service Engineer Process Systems and Solutions you will be the face of Emerson in front of our key customers within the Italian national territory.

Reporting to the Service Engineer Coordinator, you will be performing activities required for the installation, commissioning, start-up, warranty service, training and technical support of Emerson Digital Automation Systems (DCS as DeltaV) at customer sites, while following Emersons’ standards of safety and quality.

If you are a field service professional with knowledge of DCS systems and this sounds like an interesting job for you, then join our team in Seregno, Italy!

IN THIS ROLE YOU WILL:

• Perform tasks for system maintenance and performance assessments.
  
• Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems. Will be in contact with Emerson Tech support group in Manila and USA to have more level customer support.
  
• Provide remote (phone, modem and internet) technical support assistance for System users of DeltaV DCS; be ready to be on call on shift basis.
  
• Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations.
  
• Assist in design studies, H/W & S/W upgrades & modifications.
  
• Provide technical support to Sales and proposal team and bring opportunities (CRM LEADs) identified during service job.
  
• Configuring/application management and support.
  
• Execute Control system maintenance tasks and other works (repairs, installations, training etc.) in accordance with SMO guidelines and certifications.
  
• Be able and willing to perform emergency call-out services to provide customers with fast and efficient services.
  
• Execute the requested job in the best way to meet customer’s deadlines and expectations.
  
• Keep workshop/workplace(s) tidy, in order and representative.
  
• Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management.
  
• Tutoring customer training.
  
• Always adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices and to the company’s and customer HSEQ (Safety) standards .
  
• Use effectively Customer Service tools (SMS, Guardian, etc) as well as other internal tools (CRM, INAZ, Clarity, Service App).
  
• Perform his job within a team and collaborating with other departments in a matrix organization as sales, projects, administrative, warehouse.
  

FOR THIS ROLE YOU WILL NEED:

• Degree in an engineering discipline, such as mechanical / electrical, computer science,  or control systems.(Minimum technical College level).
  Relevant experience a from process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.
  
• Strong experience of the DCS application (knowledge of DeltaV DCS is an advantage).
  
• Very good communication and interpersonal skills, along with problem solving skills and ability to work under pressure;
  Fluency in English and Italian – written and spoken.
  
• Knowledge on Information technology (IT) & Networking, Cyber Security, cloud computing, virtualisation, programming software, Operating Systems, Active Directory, Patch Management, Backup and Recovery is an advantage.
  
• Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, Fieldbus, Profibus, etc.).
  
• Extensive travelling to customer site within country as well as abroad (offshore if applicable).
  
• Availability to work non-office hours and perform call-out services, if applicable.
  
• Driving license for car.
  

WHO YOU ARE:

You are customer focused and passionate about making an impact and always act with integrity. You are not afraid to question the status quo by proposing creative solutions to problems.

Our Offer to You

By joining Emerson as a Field Service Engineer Systems you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.

Get to Know Us

Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com