Major Responsibilities include but are not limited to: Sales Generation Meet personal and store sales goals Utilize the elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction Comply with all sales related policies and procedures Maintain a keen interest in the fashion industry and market trends Customer service Provide the highest level of customer service Build and maintain repeat clientele; utilize client book Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction Operations Keep selling floor and merchandise neat, organized and stocked Assist in the maintenance of all inventory in the stockroom and on the selling floor Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products.