Master the client journey; Create customer emotion and desire; Engage existing and prospect clients as per weekly plan defined by store management; Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell); Focus on development and retention of existing clients, recruitment of new and potential ones; Engage the client through every selling opportunity - walk in, private appointment, phone consignments; Actively participates to the sales in partnership and oto appointment routine. Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints; Ensure product good maintenance, replenishment on the floor; Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales; Respect administration and operations procedures; Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.